How to Tag a Staff Member in CRM on a Body Code Student’s Case
Once you are on a Student Case, scroll down to the section called Notes.

Use the field Add a Note to type the message. Begin with the sign @ and the name of the person you want to tag (notify).
Select the name from the list.
When you select the person’s name, it will turn blue.
Type the message and click Save.
To edit, click on the icon of the pencil.
To delete, click on the icon of the trash can.
You are done. Great job!